Orders are prepared and dispatched from our studio in Gummersbach, Germany. We aim to hand every parcel to the carrier within 1 to 2 business days of receiving your order.

Processing Time

Orders placed before 14:00 CET on a business day are usually processed the same day. Orders placed on weekends or public holidays are processed on the next business day. During seasonal launches, processing may take up to 3 business days.

Delivery Times

• Germany: 1 to 3 business days after dispatch.
• European Union: 3 to 7 business days after dispatch.
• United Kingdom, Switzerland and Norway: 4 to 9 business days after dispatch.
• United States and Canada: 7 to 14 business days after dispatch.
• Rest of the world: 10 to 21 business days after dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight and are shown before you confirm payment. Any duties or import taxes charged by the destination country are the responsibility of the recipient.

Tracking

As soon as your parcel leaves our studio you will receive a dispatch confirmation by email containing a tracking number. If tracking has not updated for more than 5 business days, please contact us and we will investigate with the carrier.

Address Changes and Failed Deliveries

Please check your shipping address carefully at checkout. If you notice an error, contact us immediately at service@fashvera.shop; once dispatched we cannot change the address. Parcels returned to us as undeliverable may be resent at the customer's expense.

Questions

For any shipping question, email service@fashvera.shop or call +49 2261 23994. Our team replies within one business day.